FAQ

  1. What is FixedFloat?

    FixedFloat is a fully automated service for exchanging cryptocurrencies and tokens on favorable terms. FixedFloat is not custodial. The exchange takes place immediately after receiving the coins and the required number of network confirmations.

    Founded in 2018, FixedFloat was created by a group of blockchain engineers who saw the need for a faster, simpler way to swap cryptocurrencies. Since launch, the platform has been continuously refined to deliver a better experience for every user.

  2. Why FixedFloat is the smartest way to exchange cryptocurrency?

    Delivering a reliable, high-performance crypto swap service remains our primary focus — built on technology that never sacrifices speed for security or vice versa.

    1. Save your money.
    Make an exchange at the most favorable rate and with transparent commission. We always have the better offer.

    2. Save your time.
    Use our fully automated processing and get an answer to any of your questions instantly with our supreme support.

    3. Hassle-free exchange.
    No registration and unnecessary details. It is simple as 1-2-3.

    4. Cross-platform.
    FixedFloat is designed with performance in mind and works perfectly on any device.

  3. Why should I trust FixedFloat?

    Over the years, FixedFloat has earned the confidence of more than a million users worldwide. Privacy and security are fundamental to our approach — no personal data is needed to complete a swap. The entire process runs automatically, and our support team is reachable around the clock through the support page.

    The loyalty of our customers is fully reflected on popular sites in Trustpilot and BestChange reviews.

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  4. How does it work?

    To illustrate, let’s say you want to swap Bitcoin for Ethereum

    1. Step 1. In the "Send" field, select Bitcoin and enter the amount you want to exchange.
    2. Step 2. Choose a fixed or float rate, then enter or scan the address to which you will receive Ethereum and click the button "Exchange Now".
    3. Step 3. Send Bitcoin to the wallet specified on the order page, and after several confirmations, Ethereum will be credited to the wallet specified in Step 2.

    Watch: How to swap cryptocurrencies on FixedFloat

    You also have access to a detailed guide on creating an order and making an exchange on FixedFloat.

  1. What is the difference between a fixed and a float rates?

    Fixed rate

    Opting for a fixed rate, you get the price you see at the point of initiating a transaction.

    • Pay just 1% + network fee.
    • Rates freeze for 10 minutes.
    • If the market rate changes by more than 1.2% before the appearance of your transaction on the blockchain network, you will be asked to make a refund or continue exchanging at the market rate.

    Attention! Your transaction must be received within 10 minutes and the amount must exactly match the amount of the order. Otherwise, you will be prompted to make a refund or continue the exchange at the market rate.

    Float rate

    The conversion rate is locked in once your transaction accumulates the required blockchain confirmations. If the market moves upward during that window, you receive more — if it moves down, you receive less.

    • Pay just 0.5% + network fee.
    • The exchange will be made at the market rate, which is finally set within 10 minutes after your transaction receives the required number of confirmations in the blockchain network.

    Example: you are exchanging 1 BTC for 28.37362388 ETH. With a fixed rate, you will receive exactly 28.37362388 ETH. With a float exchange rate, the amount of ETH can change both up and down. It depends on changes in the market rate.

  2. What are FixedFloat fees?

    You can choose from two exchange strategies:

    • Fixed rate: FixedFloat fee 1% + network fee. The exchange rate is fixed at the time of order creation.
    • Float rate: FixedFloat fee 0.5% + network fee. The exchange rate is set only after your transaction arrives and is confirmed by the network. The order amount may change from the moment the order was created due to changes in the market rate, both up and down.

    The network fee is a payment to miners for processing a transaction, its amount is individual for each blockchain.

  3. How long does the exchange take?

    Once your payment reaches our address and collects the necessary confirmations, the swap executes automatically and your coins are sent right away. Confirmation time depends on the network fee you set and how busy the blockchain is at that moment.

  4. What happens if I set low transactions fees?

    Sending a transaction with a minimal network fee can significantly delay processing. Your order will only proceed once the blockchain has confirmed it the required number of times, and low-fee transactions are often deprioritised by miners, which can mean a long wait.

  5. What can I do to speed up the transaction?

    The average amount of the network fee is individual for each blockchain, and depending on the current load, it may change. The more you set the network fee, the higher the priority of the transaction and the faster it will be processed. Usually, the optimal network fee is automatically calculated by your wallet.

    If you have sent us a transaction on the Bitcoin or Ethereum network and are waiting for a network confirmation for a long time, you can increase the priority of your transaction on the network using the RBF feature.

  6. Why does sending a transaction take so long?

    How quickly a transaction completes depends on current blockchain throughput and the fee attached. We always broadcast outgoing transactions at the prevailing network rate. Occasionally, congestion spikes or block timing irregularities outside our control can cause temporary delays.

  7. Why is my wallet address recognized as invalid?

    Double-check that the wallet address you enter matches the network of the coin you selected in the “Receive” field. If the system flags your address as invalid, it usually means there is a mismatch between the address format and the chosen network.

  1. How can I track my order?

    Your order status refreshes in real time directly on the page. We suggest keeping it open until the swap finishes. You can also opt in to email alerts, and once transactions hit the blockchain, explorer links appear so you can follow progress yourself.

  2. What should I do if my order expired?

    Should your payment not arrive within the order window, the order page will present you with these options:

    • Continue the exchange at a floating rate. The order will be executed after the transaction is received and the required number of network confirmations is received.
    • Make a refund of the amount sent for the exchange minus the network fee. To do this, you need to specify your address, to which the coins will be returned after receiving your transaction.

  3. I accidentally closed the FixedFloat site, what should I do?

    • If you have entered a valid email address in your order, you will receive an email with a link to your order.
    • You can return to the page through your browser history.
    • You can return to the Support page for help.